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My Account - Security

Everything you need to know around the security of your Vital Markets, resetting passwords, managing 2FA etc. All the FAQs to keep your account secure.

My Account - Security 19

How to Disable 2FA Using Selfie
Learn about the secure process of disabling two-factor authentication (2FA) using a selfie in our Frequently Asked Questions (FAQ) section. Discover step-by-step instructions on how to utilize a selfie for 2FA deactivation, ensuring a safe and verified method.
Documents recognized as a Source of Wealth or Funds
Description: Considering the high value involved in certain deposits or withdrawals, and according to our internal rules and regulations, we reserve the right to request proof of source of wealth and source of funds for clients depositing or withdrawing large amounts of assets. We are occasionally required to collect and verify additional information and documents...
How to Submit a Withdrawal Selfie
You would need a piece of paper with the Withdrawal Date, Amount and your Signature written on it.  Details on the mentioned paper have to be clear, concise, and readable. Your face needs to be fully visible. Information may be found from the Withdrawals tab on your Vital Markets account.
How to Deactivate your 2FA via Email
Two Factor Authentication (2FA) is an extra layer of security to safeguard your account. We strongly suggest that you only disable your 2FA if you want to change the method or device.  If you do not have access to your account and you would like to disable your 2FA, kindly contact our support team. Let’s go through...
Resetting your Back Office Password
Always keep your password safe and secure. Refrain from creating an easy password such as 123456, qwerty, etc. Avoid using any of your personal details as your password. ( Family names, personal names, etc)  Let’s go through the process: > Access the login page: https://my.vitalmarkets.com/login > Click/Tap Forgotten your password? > Insert the email address you used...
Uploading Additional Documents
Make sure that your ID Document is valid and not expired.  Our verification department will get back to you via e-mail regarding the outcome of your documents in 24 to 48 hours. Let’s go through the process: > Tap the Documents button on your Vital Markets Dashboard, as shown below.   > Choose the Document Type. > Tap the box...
How to Deactivate your 2FA Using the Authenticator App
The Two Factor Authentication (2FA) is an extra layer of security to safeguard your account. We strongly suggest that you only disable your 2FA if you want to change the method or device.  If you do not have access to your account and you would like to disable your 2FA, kindly contact our support team.  Let’s go...
Online Security Guidelines
Vital Markets is passionate about your progress and protection, which is why our online security experts have developed the following crucial guidelines for you to follow: Keep it secret! Never give out your password to someone else. At Vital Markets, we will never ask for your password over the telephone or through any other means...
List Of Acceptable Proof Of Address (POA) Documents For Identity Verification
Address Verification – Proof of Address (POA)For address verification, we primarily look to receive ONE of the following documents; Bank Statement (If you provide a Bank Statement or Credit Card Statement please make sure that all personal information such as the Credit Card details are not visible) Utility Bill (Water, Gas, Electric, etc) Tax Certificate Our Guidelines;...
ID Documents Accepted for Identity Verification
Identity verification is mandatory on Vital Markets. If you do not wish to complete this process, you will have limited access to the platform which means you will not be able to make a deposit or create Live trading accounts. We are able to accept the following Proof of Identity (POI) documents for identity verification:...
Uploading your Business Documents
Once you have created your Business Account, you would need to upload certain documentation. If you would like to have a look at the documents required for a Business Account, click here.  Let’s go through the process: > Sign Up  > After you have completed Vital Market’s Corporate Sign Up process, an automatic email will be sent...
Documents Required For A Business Account
Important to Note: Please complete your identity verification as the Authorized Representative for the Account, prior to sending us your business documentation by navigating to the “KYC Verification” Tab on the Account.  You will need to send these to us via email either by replying to the email you received when you created your Corporate Account...
How do I Activate Two-Factor Authentication (2FA) via Email
In order to set your 2FA via Email, you would need to check the inbox of the email address you used to register your account.  If you prefer to set up 2FA via Authenticator App, Click Here. > Login to your Vital Markets accounts and from your dashboard, tap on the 3 lines and then Settings.  > Tap Settings again. >...
How Do I Activate Two-factor Authentication (2FA) On Desktop Via App?
You will need to choose a 2FA application to set up the access with. For this demonstration, we are using “Authy”. You will need to download an Authentication application of your choice on your device.  Some examples are: Google Authenticator, Microsoft Authenticator, etc.  To use the method via email, Click Here.   Let’s go through the process:...
How Long Does Account Approval Take?
Our goal is to verify accounts as soon as possible. In intensive periods, it may take up to 24 hours for approval. If your account has exceeded 24 hours, please contact our customer support via Live Chat or send us an email to have this issue resolved.
Where Do I Upload Additional Documents?
Let’s go through the process: > If you have been requested to submit an additional document, you may do so from the Documents shortcut on your account.  > You will be able to select the Document Type and further specifications of the document you will be uploading. > Drag and drop your document in the provided section or tap...
Why Is My Phone Number Not Being Accepted?
If your phone number is not being accepted, ensure that you are using the international format, with no spaces or extra characters. You will need to enter your number in the box shown below: You do not need to add the “+” sign before your number as it is already there for you. Once that step is...
How To Verify My Phone Number
Verifying your phone number is an important step to activating your 2 Factor Authentication.When you are entering your phone number, you need to ensure that you are using the international format, for example, 1587647384. You are not required to add the + (plus) symbol or 00 when you are entering your number. Let’s go through the process:  > Tap on...
How Do I Activate Two-factor Authentication (2fa) On My Phone Via App?
To activate Two-Factor Authentication (2FA) directly on your mobile device, you will need to choose and download an Authenticator App to set up the access with.  For this demonstration, we are using “Google Authenticator”.   Some examples of Authenticator Apps are: Google Authenticator, Microsoft Authenticator. To use the method via email, Click Here. Let’s go through the...