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My Account - Security

Everything you need to know around the security of your Vital Markets, resetting passwords, managing 2FA etc. All the FAQs to keep your account secure.

My Account - Security 21

How to Disable 2FA Using Selfie
Learn about the secure process of disabling two-factor authentication (2FA) using a selfie in our Frequently Asked Questions (FAQ) section. Discover step-by-step instructions on how to utilize a selfie for 2FA deactivation, ensuring a safe and verified method.
Documents recognized as a Source of Wealth or Funds
Description: Considering the high value involved in certain deposits or withdrawals, and according to our internal rules and regulations, we reserve the right to request proof of source of wealth and source of funds for clients depositing or withdrawing large amounts of assets. We are occasionally required to collect and verify additional information and documents...
How to Submit a Withdrawal Selfie
You would need a piece of paper with the Withdrawal Date, Amount and your Signature written on it.  Details on the mentioned paper have to be clear, concise, and readable. Your face needs to be fully visible. Information may be found from the Withdrawals tab on your Vital Markets account.
How to Deactivate your 2FA via Email
Two Factor Authentication (2FA) is an extra layer of security to safeguard your account. We strongly suggest that you only disable your 2FA if you want to change the method or device.  If you do not have access to your account and you would like to disable your 2FA, kindly contact our support team. Let’s go through...
Resetting your Back Office Password
Always keep your password safe and secure. Refrain from creating an easy password such as 123456, qwerty, etc. Avoid using any of your personal details as your password. ( Family names, personal names, etc)  Let’s go through the process: > Access the login page: https://my.vitalmarkets.com/login > Click/Tap Forgotten your password? > Insert the email address you used...
Uploading Additional Documents
Make sure that your ID Document is valid and not expired.  Our verification department will get back to you via e-mail regarding the outcome of your documents in 24 to 48 hours. Let’s go through the process: > Tap the Documents button on your Vital Markets Dashboard, as shown below.   > Choose the Document Type. > Tap the box...
How to Deactivate your 2FA via SMS
Two Factor Authentication (2FA) is an extra layer of security to safeguard your account. We strongly suggest that you only disable your 2FA if you want to change the method or device. If you do not have access to your account and you would like to disable your 2FA, kindly contact our support team. Let’s go through...
How to Deactivate your 2FA Using the Authenticator App
The Two Factor Authentication (2FA) is an extra layer of security to safeguard your account. We strongly suggest that you only disable your 2FA if you want to change the method or device.  If you do not have access to your account and you would like to disable your 2FA, kindly contact our support team.  Let’s go...
Online Security Guidelines
Vital Markets is passionate about your progress and protection, which is why our online security experts have developed the following crucial guidelines for you to follow: Keep it secret! Never give out your password to someone else. At Vital Markets, we will never ask for your password over the telephone or through any other means...
List Of Acceptable Proof Of Address (POA) Documents For Identity Verification
Address Verification – Proof of Address (POA)For address verification, we primarily look to receive ONE of the following documents; Bank Statement (If you provide a Bank Statement or Credit Card Statement please make sure that all personal information such as the Credit Card details are not visible) Utility Bill (Water, Gas, Electric, etc) Tax Certificate Our Guidelines;...