My Account - Security
Everything you need to know around the security of your Vital Markets, resetting passwords, managing 2FA etc. All the FAQs to keep your account secure.
My Account - Security 20
Identity verification is mandatory on Vital Markets. If you do not wish to complete this process, you will have limited access to the platform which means you will not be able to make a deposit or create Live trading accounts. We are able to accept the following Proof of Identity (POI) documents for identity verification:...
Once you have created your Business Account, you would need to upload certain documentation. If you would like to have a look at the documents required for a Business Account, click here. Let’s go through the process: > Sign Up > After you have completed Vital Market’s Corporate Sign Up process, an automatic email will be sent...
Important to Note: Please complete your identity verification as the Authorized Representative for the Account, prior to sending us your business documentation by navigating to the “KYC Verification” Tab on the Account. You will need to send these to us via email either by replying to the email you received when you created your Corporate Account...
In order to set your 2FA via Email, you would need to check the inbox of the email address you used to register your account. If you prefer to set up 2FA via Authenticator App, Click Here. > Login to your Vital Markets accounts and from your dashboard, tap on the 3 lines and then Settings. > Tap Settings again. >...
You will need to choose a 2FA application to set up the access with. For this demonstration, we are using “Authy”. You will need to download an Authentication application of your choice on your device. Some examples are: Google Authenticator, Microsoft Authenticator, etc. To use the method via email, Click Here. Let’s go through the process:...
Our goal is to verify accounts as soon as possible. In intensive periods, it may take up to 24 hours for approval. If your account has exceeded 24 hours, please contact our customer support via Live Chat or send us an email to have this issue resolved.
Let’s go through the process: > If you have been requested to submit an additional document, you may do so from the Documents shortcut on your account. > You will be able to select the Document Type and further specifications of the document you will be uploading. > Drag and drop your document in the provided section or tap...
If your phone number is not being accepted, ensure that you are using the international format, with no spaces or extra characters. You will need to enter your number in the box shown below: You do not need to add the “+” sign before your number as it is already there for you. Once that step is...
Verifying your phone number is an important step to activating your 2 Factor Authentication.When you are entering your phone number, you need to ensure that you are using the international format, for example, 1587647384. You are not required to add the + (plus) symbol or 00 when you are entering your number. Let’s go through the process: > Tap on...
To activate Two-Factor Authentication (2FA) directly on your mobile device, you will need to choose and download an Authenticator App to set up the access with. For this demonstration, we are using “Google Authenticator”. Some examples of Authenticator Apps are: Google Authenticator, Microsoft Authenticator. To use the method via email, Click Here. Let’s go through the...