We value the security of your account and funds, which is why you may be required to fulfill a Live Selfie request as an added protective measure during withdrawals.

Understanding the Live Selfie Request:

The Live Selfie request serves as a verification tool to ensure the security of your account. It employs swift facial recognition to confirm your identity.

How to Complete the Live Selfie Request for Fund Withdrawal:

1. When initiating a withdrawal, you’ll receive an account notification urging you to verify your identity: “Your recent withdrawal request is pending your action: Click here to confirm your identity.”
   
2. You’ll also receive an email with the same instructions.
3. Click the “Verify” button in the email or on the platform.
4. Upon clicking “Verify,” the platform will direct you to a window where you must complete the Live Selfie request.
5. Follow the provided instructions: position yourself in front of the camera, ensure your face is within the frame, and gently rotate your face around the circle.
6. After successfully completing the Live Selfie request, a confirmation message will appear: “Your Face Scan was Successful. Continue.“

That’s it! You have completed the Live Selfie request and your withdrawal is now on its way.