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Getting Started

All your top frequently asked questions around how to set up your Vital Markets trading account etc.

Getting Started 27

The Portfolio Section Explained
Discover how to manage your trades like a professional with Vital Markets. Follow these easy steps:   >Once you have opened a trade, click on the Positions button located at the top of the screen. >From there, you can view important details about your account, such as Margin, Equity, Profit & Loss, and any active trades you have....
How Do I Transfer Funds Back to My Main Wallet?
Close open trades before making your transfer. The amount will need to be available in your Live Account. Let’s go through the process: > On your account’s dashboard, you will find a tab called Transfer Money. This is one way of transferring your funds. However, there are multiple tabs found on your account that may be used...
How to move Funds from the Broker’s Account to your Trading Platform
You need to have the amount available in your Vital Markets Wallet before you can transfer the funds. Account balances may take up to 5 minutes to update after a transfer. Let’s go through the process: > Locate the Transfer Money tab from your Vital Markets Dashboard and tap New Transfer > Choose Wallet to Trading Platform. > Choose...
How do I Reset My Live Account Password On Vital Markets?
Let’s go through the process: > Tap the 3 horizontal lines on your Vital Markets Dashboard.  > Select Accounts.  > Tap View on the Account you wish to change the password to.  > Tap Change Password. > You would need to tap Change Password again on the pop-up window. >You will receive an e-mail instantly with your new password.  
How Do I Withdraw Via Crypto?
You can withdraw using Bitcoin (BTC), USDT (TRC20), and USDT (ERC20). Always enter the exact address of the relevant cryptocurrency wallet.   Make sure the correct network is chosen when providing the wallet address; an incorrect network usage may result in a loss of funds. We target to process withdrawals within 1 business day. Once...
How do I Withdraw My Funds?
You need to close any open trades before making a withdrawal. You need to transfer your funds from your Trading Platform to your Vital Markets account.  Request for a Withdrawal.  Always enter the exact Bitcoin (BTC) address of your Bitcoin (BTC) wallet.   We target to process withdrawals within 1 business day. Once processed, funds...
How Do I Deposit USD Coin (TRC20) into my Account?
Every USD Coin (TRC20) address generated is for one-time use only. Do not use the address for multiple deposits, always make a new deposit request when depositing.  USD Coin (TRC20) deposits need 3-6 confirmations to be processed, which may take up to 1-3 hours for your deposit to be completed. There is a 2.5% deposit...
How Do I Deposit USDT (TRC20) into my Account?
Every USDT (TRC20) address generated is for one-time use only. Do not use the address for multiple deposits, always make a new deposit request when depositing.  USDT (TRC20) deposits need 3-6 confirmations to be processed, which may take up to 1-3 hours for your deposit to be completed. There is a 2.5% deposit fee applies...
How Do I Deposit Tether into My Account?
Every Tether address generated is for one-time use only. Do not use the address for multiple deposits, always make a new deposit request when depositing.  Tether deposits need 3-6 confirmations to be processed, which may take up to 1-3 hours for your deposit to be completed. There is a 2.5% deposit fee applies when depositing...
How Do I Deposit Ripple into My Account?
Every Ripple address generated is for one-time use only. Do not use the address for multiple deposits, always make a new deposit request when depositing.  Ripple deposits need 3-6 confirmations to be processed, which may take up to 1-3 hours for your deposit to be completed. There is a 2.5% deposit fee applies when depositing...
How Do I Deposit Ethereum into My Account?
Every Ethereum address generated is for one-time use only. Do not use the address for multiple deposits, always make a new deposit request when depositing.  Ethereum deposits need 3-6 confirmations to be processed, which may take up to 1-3 hours for your deposit to be completed. When conducting this transaction, kindly use the ERC-20 Network. Money can...
How Do I Deposit Dogecoin into My Account?
Every Dogecoin address generated is for one-time use only. Do not use the address for multiple deposits, always make a new deposit request when depositing.  Dogecoin deposits need 3-6 confirmations to be processed, which may take up to 1-3 hours for your deposit to be completed. There is a 2.5% deposit fee applies when depositing...
How Do I Deposit Litecoin into My Account?
Every Litecoin address generated is for one-time use only. Do not use the address for multiple deposits, always make a new deposit request when depositing. Litecoin deposits need 3-6 confirmations to be processed, which may take up to 1-3 hours for your deposit to be completed. There is a 2.5% deposit fee applies when depositing...
Which Deposit Methods are Currently Available?
Available deposit options: > Bitcoin (BTC), Ethereum (ETH), Dogecoin (DOGE), Litecoin (LTC), Ripple (XRP), Tether (ERC20, TRC20), USD Coin (TRC20) via 3rd party wallet providers.  Click here for a guide on how to deposit.  > Credit/Debit Card via 3rd party provider. Click here for a guide on how to deposit.  > Bitcoin (BTC) purchased via an alternative credit/debit card method on 3rd party...
How to Deposit via Credit/Debit Card?
When using this payment method, you must create an account on the 3rd party platform. You will need to undergo an identity verification process on the 3rd party platform.  You will need to add a debit/credit card to the 3rd party platform. The minimum amount required is $€£25. Region restrictions may apply when using this...
How to Deposit Bitcoin via Credit/Debit Card (Alternative Method)
When using this payment method, you will be using your Credit or Debit card to purchase Bitcoin from a third-party provider. When using this method, you are only able to deposit into your USD, EUR, or GBP wallet. The minimum amount required is $€£50. Each deposit has its own Bitcoin address which cannot be reused...
How Do I Deposit Bitcoin into My Account?
There is no deposit fee when depositing funds via Bitcoin. Every Bitcoin address generated is for one-time use only. Do not use the address for multiple deposits, always make a new deposit request when depositing.  Bitcoin deposits need 3-6 confirmations to be processed, which may take up to 1-3 hours for your deposit to be...
Where Can I Find Help?
We are always available to help our Traders whenever our assistance is required. Our Support Team is available 24/7 via: > Live Chat – Accessible from our website. > The contact us page and write us a message – Click here > Email on [email protected] > Callback – Click here
Didn’t Receive The Account Verification Email?
If you have not received your verification email, you are able to request a new email. Access the login screen by clicking here.  > Click/tap on Verify Email > Enter your email address. > Click/tap on Send Verification Email.
What Is Two-Factor Authentication?
Two-Factor Authentication (2FA) is an authentication method in which a user may obtain access to their account after providing a code received by Email, or from an Authenticator App. To ensure maximum security for our client’s accounts, 2FA has been added to our broker and has been made mandatory for deposits or withdrawals on your...
How to Open a Business Account
If you want to create a trading account for your business entity, you can do so by creating a Business Account.  Let’s go through the process: >Click here to access the Sign-Up page to create a Business Account. > Fill in the necessary information.  > Agree to the Terms & Conditions. > Tap Sign Up. > You...
How To Create A Live Trading Account
In order to be able to create a Live Trading account, your Vital Markets account must be verified. If you have not done it yet, find our easy-to-follow step-by-step guide by clicking/tapping this link. Then, before creating a Live account, you will need to have funds in your wallet.For guidance on depositing, click/tap here. Once you...
How To Deposit Funds Into Your Account
In order to be able to deposit funds, your Vital Markets account must be verified. If you have not done it yet, find our easy-to-follow step-by-step guide by clicking/tapping this link. Let’s go through the process: > On the top right-hand side of your account, you will find a tab called Funding. Navigate to the tab and then...
How To Complete The Identity Verification On Your Account?
Identity Verification is mandatory on Vital Markets. If you do not wish to complete this process, you will have limited access to the platform which means you will not be able to make a deposit or create Live trading accounts. To verify your Vital Market’s account, you would need to submit a valid ID document and a live...
How Do I Transfer My Funds To My Trading Account?
Let’s go through the process: > On the top right-hand side of your account, you will find a tab calledTransfer Money. Navigate to this tab and tap New Transfer.   > On this window, you may select your Transfer Type which would be Wallet to Trading Platform. > Select the Wallet you would like to transfer from. > Select the Live Account you...
How To Register And Verify Your Email Address
Let’s go through the process: Access our website: https://vitalmarkets.com/ On the right-hand side, you will need to fill in your details to proceed with the registration and click/tap Sign Up.  You will now receive an e-mail from us to complete the registration. If you cannot locate your e-mail in your inbox, check your Spam, Junk, Social or...
Initial Steps To Get Started
Vital Markets is with you every step of the way to help you get started. Sign up to Vital Markets. Set up your 2FA via Email or Authenticator App. Verify your Vital Markets Account. Funding your Vital Markets’ Account. Creating a Live Trading Account of your choice. Transferring the funds from your Broker’s Account to your Live Trading Account.   Access TradeLocker...