My Account - General Queries

Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.  Let’s go through the...

Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.  Let’s go through the...

Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.    Let’s go through...

The locked status on your account may be due to:  > Entering your password multiple times incorrectly.  > Your Internal Transfer was not processed accordingly and you will need to do it again. > A technical issue occurred and the system automatically locks the account for safety.   Kindly allow 10 minutes to pass and try your...

On your account, you are able to do three different types of Internal Transfers. For guidance on the below, please click on it’s respective link: > Wallet to Trading Platform – Click Here  > Wallet to Wallet – Click Here > Trading Platform to Wallet – Click here

Before removing a Live Account, ensure all your trades are closed. You will also not be able to remove an account with a negative balance until the account/s have been brought back to a Zero balance. Let’s go through the process: > Access the Accounts tab. > Tap View on the Live Account you would like to delete.   > Tap on Delete...

Your account’s leverage may be changed at any time to one of our available options. Please close any open trades before changing your leverage. If trades are open, you will be unable to amend your leverage. Let’s go through the process: > From the Accounts tab, found in the side navigation bar on your account, tap View on the...

If one of our team asks for your 6-digit support pin before assisting you with a query, simply access your account and your support pin is available by scrolling to the bottom of your Dashboard tab. Alternatively, you can navigate to your Settings and follow the steps shown below. We highly recommend resetting your pin occasionally.