My Account - General Queries

When you sign up with Vitalmarkets, we automatically enable 2FA via Email as a measure of security. Alternatively, you can choose an authenticator app as another 2FA option. Please note that, presently, you can choose only one of the two options. If you’d like to switch to 2FA via an authenticator app (recommended), you can...

Explore our Frequently Asked Questions (FAQ) to understand the process of closing your account. Discover step-by-step instructions on how to initiate an account closure, including any required verification steps or considerations.

Learn about the secure process of disabling two-factor authentication (2FA) using a selfie in our Frequently Asked Questions (FAQ) section. Discover step-by-step instructions on how to utilize a selfie for 2FA deactivation, ensuring a safe and verified method.

Unverified traders can quickly update personal details for accuracy and security.

Frequently resetting your account password is a great security measure. This guide may be followed if you are a user who is able to access your account and would like to reset your password whilst being logged in. Let’s go through the process:  > Tap on the Settings tab from the side navigation bar on your account....

We will often send any Marketing offers or updates regarding our platform via email. If you would not like to receive this content from us you will need to access the Settings tab from the side navigation menu and you will see the Contact Preferences.     If the boxes are ticked, you will be receiving the Latest News &...

Below you will find links to assist you in creating and setting up your Business Account.   > How to open a Business Account – Click here > How to set up the Two-Factor Authentication on your Account – Click here   > How to complete your KYC ( Know Your Customer ) verification – Click here >...

Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.  Let’s go through the...

Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.  Let’s go through the...

Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.  Let’s go through the...