My Account - General Queries

Explore our Frequently Asked Questions (FAQ) to understand the process of closing your account. Discover step-by-step instructions on how to initiate an account closure, including any required verification steps or considerations.

Learn about the secure process of disabling two-factor authentication (2FA) using a selfie in our Frequently Asked Questions (FAQ) section. Discover step-by-step instructions on how to utilize a selfie for 2FA deactivation, ensuring a safe and verified method.

Unverified traders can quickly update personal details for accuracy and security.

Frequently resetting your account password is a great security measure. This guide may be followed if you are a user who is able to access your account and would like to reset your password whilst being logged in. Let’s go through the process:  > Tap on the Settings tab from the side navigation bar on your account....

We will often send any Marketing offers or updates regarding our platform via email. If you would not like to receive this content from us you will need to access the Settings tab from the side navigation menu and you will see the Contact Preferences.     If the boxes are ticked, you will be receiving the Latest News &...

Below you will find links to assist you in creating and setting up your Business Account.   > How to open a Business Account – Click here > How to set up the Two-Factor Authentication on your Account – Click here   > How to complete your KYC ( Know Your Customer ) verification – Click here >...

Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.  Let’s go through the...

Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.  Let’s go through the...

Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.  Let’s go through the...

Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.  Let’s go through the...

Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.  Let’s go through the...

Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.    Let’s go through...

Before being able to receive your user ID and password, you will need to create your accounts. Click on the link below for a step-by-step guide: How to Create a Trading Account? Once your live or demo account has been created, you will receive your user ID and password via email. If you are unable...

The locked status on your account may be due to:  > Entering your password multiple times incorrectly.  > Your Internal Transfer was not processed accordingly and you will need to do it again. > A technical issue occurred and the system automatically locks the account for safety.   Kindly allow 10 minutes to pass and try your...

On your account, you are able to do three different types of Internal Transfers. For guidance on the below, please click on it’s respective link: > Wallet to Trading Platform – Click Here  > Wallet to Wallet – Click Here > Trading Platform to Wallet – Click here

Before removing a Live Account, ensure all your trades are closed. You will also not be able to remove an account with a negative balance until the account/s have been brought back to a Zero balance. Let’s go through the process: > Access the Accounts tab. > Tap View on the Live Account you would like to delete.   > Tap on Delete...

Your account’s leverage may be changed at any time to one of our available options. Please close any open trades before changing your leverage. If trades are open, you will be unable to amend your leverage. Let’s go through the process: > From the Accounts tab, found in the side navigation bar on your account, tap View on the...

If one of our team asks for your 6-digit support pin before assisting you with a query, simply access your account and your support pin is available by scrolling to the bottom of your Dashboard tab. Alternatively, you can navigate to your Settings and follow the steps shown below. We highly recommend resetting your pin occasionally.