Bubble 1
Bubble 2
Bubble 3

My Account - General Queries

Everything you need to know about your Vital Markets account, changing passwords, finding support pin, best practices for providing vital information.

My Account - General Queries 15

How can I Reset my Password?
Frequently resetting your account password is a great security measure. This guide may be followed if you are a user who is able to access your account and would like to reset your password whilst being logged in. Let’s go through the process:  > Tap on the Settings tab from the side navigation bar on your account....
How to Update Marketing Preferences
We will often send any Marketing offers or updates regarding our platform via email. If you would not like to receive this content from us you will need to access the Settings tab from the side navigation menu and you will see the Contact Preferences.     If the boxes are ticked, you will be receiving the Latest News &...
Business Account Help Links
Below you will find links to assist you in creating and setting up your Business Account.   > How to open a Business Account – Click here > How to set up the Two-Factor Authentication on your Account – Click here   > How to complete your KYC ( Know Your Customer ) verification – Click here >...
Preventing E-mails From Going Into The Spam Folder (iCloud)
Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.  Let’s go through the...
Preventing E-mails From Going Into The Spam Folder (Protonmail)
Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.  Let’s go through the...
Preventing E-mails From Going Into The Spam Folder (Zoho)
Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.  Let’s go through the...
Preventing E-mails From Going Into The Spam Folder (Yahoo)
Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.  Let’s go through the...
Preventing E-mails From Going Into The Spam Folder (Outlook)
Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.  Let’s go through the...
Preventing E-mails From Going Into The Spam Folder (Gmail)
Sometimes our e-mails have a tendency to end up in your spam/junk folders in your e-mail. You would need to mark our e-mails as “safe” in your e-mail provider’s settings. This is important since many vital information such as Live Account credentials, updates, and more are sent to you via e-mail.    Let’s go through...
Where Are My Trader, Investor And Demo Password?
Before being able to receive your user ID and password, you will need to create your accounts. Click on the link below for a step-by-step guide: How to Create a Trading Account? Once your live or demo account has been created, you will receive your user ID and password via email. If you are unable...