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General Queries

All your top frequently asked questions around creating demo & live accounts, finding important information, leverage, trading restrictions etc.

General Queries 36

Are MAM Accounts Available?
Currently, we do not offer MAM accounts. We will be looking to implementing them in the near future. Please get back to us at a later stage. 
How to Extract my Trade History Report for 1099?
We are not licensed to assist you in completing any tax forms. This method is only available via Desktop Computer.  Let’s go through the process: > Click the 3 horizontal lines on the top right of your Vital Markets Dashboard. > Select Accounts. > Click the Account View that you wish to extract the data from. > Scroll down and...
What is Leverage?
Leverage is the ability to control a bigger portion of the market with a smaller expense. Example: If you set Leverage for 1:500, this means that for every 1$ worth of units, we will multiply it by 500. Our Support Team cannot suggest or advise what Leverage is the most appropriate for the client, it’s...
Is Hedging, Scalping And News Trading Allowed?
You are able to scalp, hedge and trade normally during news events. 
Do We Offer Islamic Accounts?
Currently, we do not have this account type available on our platform. We will be adding them in the near future.  Kindly get back to us at a later stage for updates regarding this account type.
Why Am I Unable to Open A Trade?
If you are unable to open a trade, ensure that you have logged in with your Trader Password and not your Investor Password. Your Trader Password was sent to you when creating your Live Account.
How do I Transfer My Funds Between Wallets?
Let’s go through the process: > On your account’s dashboard, you will find a tab called Transfer Money. This is one way of transferring your funds. However, there are multiple tabs found on your account that may be used to initiate your transfer.     > On this window, you may select your Transfer Type which would...
What Leverage Do We Offer?
Vital markets provide a vast range of leverage options starting from 1:20 to 1:500 for different trading instruments. The leverage for certain instruments may differ. You may check the desired instrument’s leverage by clicking here.
How do I Reset My Live Account Password On Vital Markets?
Let’s go through the process: > Tap the 3 horizontal lines on your Vital Markets Dashboard.  > Select Accounts.  > Tap View on the Account you wish to change the password to.  > Tap Change Password. > You would need to tap Change Password again on the pop-up window. >You will receive an e-mail instantly with your new password.  
Leverage We Provide for Different Trading Instruments
Leverage options are not “fixed” and due to the unpredictable events in the market, these may be subject to change. > Stocks: 1:20     > Cryptos: 1:100   > Metals: 1:200    > Indices: 1:200     > Energies: 1:200           > Forex:  1:50 – 1:500 Leverage options for accounts with an equity of more than 500K:  ...
Lot Sizes for Instruments and Pairs
If you need to find all information on a specific Instrument/Pair, click/tap here. To show or hide a specific Instrument/Pair you can follow the guide on how to do so here.   Information on Lot Sizes below: Forex.pro/standard/.var: 100,000 Forex.mini: 1,000 EU Shares: 100 Stocks: 100 Forex Crosses: 100,000 Forex Exotics: 100,000 Futures: 1000 Crypto Currencies: BATUSD – 10,000 BCHUSD – 10 BITUSD –...
Different Account Types that we Offer
You have 5 different Trading accounts to choose from when creating your Live Account.  The accounts are the following: Standard ECN/STP, Micro, Fixed Spread, Zero Commission, and VIP. Let’s see more information: Standard ECN Account: > GBPUSD > Major pairs have medium spreads and a $5 commission. > GBPUSD.pro > Pro ECN > PRO Pairs have low spreads with a $7 commission. Micro Account:  >...
Commission Fees on Cryptos, Metals, Energies, Indexes and Shares.
When trading Cryptos, Metals, Energies, Shares and Indexes Instruments, the below commissions apply: USD-EUR-GBP-CAD-AUD Standard: $7 Bitcoin (BIT) Standard: 1500 To view all our Instruments’ lot sizes, click/tap here. * Commission fees may be subject to change since they are continuously observed. 
Commission Fees on Majors, Crosses, and Exotic Pairs.
When trading Majors, Crosses, and Exotic Instruments (1 Lot – 100,000 units), the below commissions apply: USD-EUR-GBP-CAD-AUD Standard: $5 Pro: $7 Bitcoin (BIT) Standard: 1500 Pro: 1500 * Commission fees may be subject to change since they are continuously observed. 
Are there any Inactivity Fees?
There are no inactivity fees. 
What Commission Fees Apply?
FX Majors, FX Crosses, and FX Exotic – Here Cryptos, Metals, Energies, Indexes, and Shares – Here In order to view our Instrument’s lot sizes, click here.  * Commission fees may be subject to change since they are continuously observed. 
How Much Are The Withdrawal Fees?
Currently, we do not charge any withdrawal fees. Please keep in mind that when depositing via Bitcoin, a network fee is charged by the Blockchain which we are not responsible for. 
How Much Are The Deposit Fees?
There is NO deposit fee on Bitcoin deposits. There is a 2.5% deposit fee on all Altcoins deposits (Ethereum (ETH), Dogecoin (DOGE), Litecoin (LTC), Ripple (XRP), Tether (ERC20, TRC20), USD Coin (TRC20)). Please keep in mind that when depositing via Bitcoin, a network fee is charged by the Blockchain which we are not responsible for.
My Withdrawal Hasn’t Reached Me Yet
If you have withdrawn funds and gone through the withdrawal process correctly and not yet been credited, please check the below: Bitcoin:  The Bitcoin (BTC) address inserted is correct.  Allowed a minimum of 3 hours since your withdrawal has been processed.  Monitored your transaction by pasting the BTC address to the following website:  www.blockchain.com website. Make sure you choose Bitcoin (BTC) and not Bitcoin Cash (BCH).
Canceling a Withdrawal Request
For a withdrawal to be canceled, the status would need to be either “Waiting Info” or “Waiting Approval” to be still in time.  Let’s go through the process: > Tap the 3 horizontal lines on the right-hand side of the screen. > Select Withdrawals. > Tap the Cancel button next to the withdrawal you want to cancel.  > Confirm your selection...
Timeframe for your Withdrawal
Bitcoin / 3rd Party Provider: We target to process withdrawals within 1 business day. Once processed, funds will be credited to your Bitcoin Wallet within 1-3 hours depending on the Blockchain traffic. You can monitor your transactions by pasting the Bitcoin address to the below link: https://www.blockchain.com/
How to Cancel a Deposit Request
Let’s go through the process: > Tap the 3 horizontal lines on the right corner of your screen.  > Select Funding.  > Tap Cancel next to the deposit that you wish to cancel.  > Confirm your choice by selecting Cancel Deposit. 
Deposit Processing Timeframe
Bitcoin, (BTC), Ethereum (ETH), Dogecoin (DOGE), Litecoin (LTC), Ripple (XRP), USDT (ERC20, TRC20), USD Coin (TRC20), Debit/Credit Card via 3rd Party Providers: > Each transaction needs 3-6 confirmations to be processed, which may take up to 1-3 hours for your deposit to be completed. > Once the deposit hits your account, you will need to transfer your...
Minimum and Maximum Deposit Limits
Bitcoin (BTC), Ethereum (ETH), Dogecoin (DOGE), Litecoin (LTC), Ripple (XRP), USDT (ERC20/TRC20), USD Coin (TRC20) : Min $10 Max unlimited Bitcoin via a 3rd Party Provider: Min $25 Max unlimited Bitcoin via a 3rd Party Provider (Alternative Method): Min $50 Max unlimited
Do We Accept Cheques?
Currently, we do not accept payment by cheque. We may accept cheques in the near future.
What Different Currency Wallets Do You Have?
We provide the below currency wallets directly on your Vital Markets account: > EUR – Euro > USD – US Dollar > GBP – Great British Pound > CAD – Canadian Dollar > AUD – Australian Dollar > BTC – Bitcoin
What Withdrawal Options Are Currently Available?
Currently, we provide Bitcoin (BTC), USDT (TRC20), and USDT (ERC20) as available withdrawal options.  
What Payment Methods Are Currently Available?
We are always looking into introducing new payment methods. At the present moment in time, we have > Bitcoin (BTC) Ethereum (ETH), Dogecoin (DOGE), Litecoin (LTC), Ripple (XRP), Tether (ERC20, TRC20), USD Coin (TRC20, BEP-20) and Bitcoin via a 3rd Party Platform (which you can use your Credit/Debit card to purchase Bitcoin) as payment methods.
How to Take a General Selfie
You would need a piece of clear paper with Today’s Date and your Signature written on it.  Details on the mentioned paper have to be clear, concise, and readable. Your face needs to be fully visible. Let’s see an example:
Are Your Funds Secure?
All client’s deposits go into segregated funds accounts.  Any or/and all funds deposited by clients and stored either in the name of the client or/and stored in the name of Vital Markets for the client in a separate bank account.  We keep deposits in isolated fund accounts. The client’s funds are kept off-balance and are never used...
How to Take a Live Selfie
Your face needs to be fully visible. No documents are required in the photo. The photo needs to be crystal clear.  Let’s see an example:
How Can I take a Screenshot?
If you would like to contact us regarding a query that you might have, we may ask you to provide us with a screenshot for further clarification. The guides below will show you how to take a screenshot on each platform. Windows Press the Windows button and the Printscreen button (⊞ Win+PrtScr) on your keyboard. Once taken,...
Restricted Countries
We restrict and reserve the right to restrict future access to all or some parts of the Website and/or Services in respect of certain jurisdictions. The countries restricted along with countries that become restricted in the future are out of our control.  Our restricted countries include, however not limited to, individuals residing in: Afghanistan, Botswana,...
Where are our Offices Located?
Our offices can be found in the Commonwealth of Dominica. Our address is: Vital Markets Group Ltd. 8, Copthall, Roseau Valley, 00152, Commonwealth of Dominica
What Age is Required To Create an Account?
To create an account and become a client with Vital Markets, you must be 18 years old or over on the day of registration.  Any accounts created as a minor will be suspended.
How To Do An Internal Transfer From Wallet To Trading Platform
Let’s go through the process: > Under your account’s dashboard, you will find a tab called Transfer Money. Navigate to the tab and tap New Transfer.  > On this window, you may select your Transfer Type, which would be the Wallet to Trading Platform of your choice. > Select the Wallet you would like to transfer from. > Select the Live Account you would...